Internet Connection Problems? Troubleshooting Guide

Few things are more frustrating than losing your internet connection. Whether youre working from home, streaming, or gaming, connection issues can bring your day to a halt. Before calling your ISP, try these troubleshooting steps.

Start with the Basics

• Check your modem and router: Are the lights on? A solid power light is essential.
• Restart your equipment: Unplug both for 30 seconds, then plug the modem back in first.
• Check all cables: Ensure ethernet cables are securely connected.
• Verify the outage: Check your ISPs outage page for reported issues.

WiFi-Specific Issues

For WiFi problems, check your signal strength and try moving closer to the router. Consider a mesh system for large homes with dead zones.

When to Call a Professional

If youve tried these steps and still cant connect, the issue might be malware, corrupted drivers, or faulty hardware.

Call (905) 892-4555 for network support in St. Catharines.